Frequently Asked Questions
Where do you service?
Altamont Limo is based in Livermore, CA and serves the greater San Francisco Bay Area. However, we have affiliates across the country that would be happy to help you. For example, we can give you a ride to a local airport in the SF bay area, and we can have an affiliate pick you up where ever you are traveling to. Just let us know your needs.
How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour. We want your business!
Can I visit your office in person to see vehicles and make a reservation?
Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicle. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles are on site and clean. You may also book and pay for your reservation on site if you wish while you are here.
Do you require a deposit and when do I pay?
We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and private charters.
What is your cancellation policy?
We require a minimum of 1 week of notice for all cancelations, or you will be liable for 50% of the reservation.
What amenities are your vehicles stocked with?
Our Limousines are set up with ice, bottled water, mints, glassware and napkins. Customers are welcome to bring their own snacks, beverages and coolers. Alcoholic beverages are permitted as long as the passengers consuming in the vehicle are over the age of 21. You may also have Altamont Limo stock your vehicle with beverages and snacks of choice for an additional charge.
What can be played on the TVs?
Our onboard TVs will play DVD's (not BluRay) or anything that you can connect to our HDMI input - like a Smart Phone, Tablets, Laptops, etc. Please bring any special adapter you need that converts to our HDMI input. If you have a special request to show something on the TVs, please contact an Altamont Limo representative.
Do you require a “damage” or “cleaning” deposit?
We require either a deposit upfront or a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental. Excessive cleaning costs for vomit, smoking or other is a minimum $250 cleaning fee and could go up depending on the severity of the clean up or damage.
Do you allow smoking in your vehicles?
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.